Refund Policy

The 14-day window

You may request a full refund within 14 days of your enrollment being confirmed, for any reason — the course wasn't what you expected, the schedule doesn't fit, or you simply changed your mind. This applies to every course enrolled in through Silicon Valley.

Instead of a refund, you can also

• Switch courses. Move your tuition to any other course of equal or different value — we'll adjust the balance either way.
• Defer your start. Pause and rejoin a later cohort at no extra cost.
• Retake for free. Struggled the first time? Sit the course again with a fresh cohort whenever you like.

How to request a refund

1. Contact us. Email hello@silicon-valleys.com with your order number and a short note. We reply within one business day — you don't need to justify anything.
2. We confirm. An advisor confirms the refund amount and, if you'd like to talk through alternatives first, offers a call — the decision stays yours.
3. Refund issued. Approved refunds are returned by bank transfer to the account you paid from.

Refund timing

Refunds are processed within 3 business days of approval. Depending on your bank, the money typically reaches your account within a further 2–5 business days.

After the 14-day window

Past 14 days, tuition is non-refundable — but our Learning Guarantee still applies: if you're not making progress, we'll arrange extra 1-on-1 support or a free course retake. You are never left to struggle alone.

Exceptions

• Custom-arranged or private group programs follow the refund terms agreed in writing before enrollment.
• Recordings and lesson materials remain available to you under the access terms of your course even after a course switch or deferral, where applicable.

Need to start a refund request? Contact us with your order number.