Client Support

Onboarding Process

From request to live campaigns in roughly ten business days. Here is exactly what happens at each stage, and what we need from you.

1. Request & Confirmation

A consultant contacts you within 1 business day of your request to confirm goals, budget and scope — then issues a written proposal with the management fee quoted separately from media spend.

2. Payment

Bank transfer only. The first month's management fee is invoiced in advance. Your media budget is attached directly to your own Google or Meta ad account — it never passes through us.

3. Time to Launch

7–10 business days for a single channel, 10–15 for a full-funnel programme, measured from signed scope and cleared payment.

How onboarding works

Sign-off. You approve the written scope: channels, monthly media budget, management fee, target cost per acquisition and the reporting cadence. Nothing launches before this is agreed in writing.
Account audit. We review your existing ad accounts, website, analytics and conversion tracking, and benchmark your market and competitors. You receive an audit document — including what we would fix even if you never hire us.
Strategy build. Campaign architecture, keyword and audience research, messaging angles, creative briefs, landing page recommendations and a testing roadmap for the first 90 days.
Launch. Tracking is verified, campaigns are built in your own accounts, creative is uploaded, budgets and bid strategies are set, and ads go live after a final QA pass.
Continuous optimisation. Daily monitoring, weekly bid and search-term passes, monthly creative tests and a written report with a review call — as committed in our Service Level Agreement.

What we need from you

Admin access to your Google Ads and Meta Business Manager accounts (or permission to create them), access to your analytics and tag manager, your brand assets and any existing performance data, plus one decision-maker available for a 45-minute kickoff call. Missing tracking is the single most common cause of a delayed launch — we flag it in the audit and fix it first.

Adding channels or scaling budget

Scope can be changed at any monthly boundary. Email hello@silicon-valleys.com and we will send a revised written proposal within two business days; the change takes effect at the start of your next billing month, with fees pro-rated by day.

Restricted or regulated categories

Some industries need extra verification before ads can run — financial services, health, gambling, alcohol and political advertising among them. Where that applies we tell you during the strategy call, build the verification lead time into the plan, and never charge a management fee for a channel that cannot legally go live.

Ready to start? Book your free strategy call — no obligation, and you keep the plan either way.