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Help Centre

Frequently Asked Questions

What business owners ask us before handing over an ad budget — answered straight.

Budgets & fees

What is the minimum monthly ad budget you work with?

For a single channel — Google Ads or Meta Ads — we recommend a minimum of $1,000.00 per month in media spend so the platforms have enough conversion data to optimise against. Below that level the learning phase never completes and every result looks like noise. Full-funnel programmes across both platforms usually start at $3,000.00 per month. Media spend is paid directly to Google or Meta; it is never marked up by us.

How do you charge?

Two transparent lines, quoted in writing before anything launches: a flat monthly management fee for the service package you select, and your media spend, which goes straight to the ad platform. We do not take a percentage of spend, we do not accept commissions from vendors, and there are no hidden setup charges beyond what your package lists.

How long before I see results?

Expect first conversions inside the first two to four weeks, and a stable cost per acquisition by month three. Search campaigns on a clear offer can convert in days; Meta Ads need roughly 50 conversions per ad set to exit the learning phase. We will tell you honestly in the strategy call if your budget or offer cannot support that timeline — we would rather lose the deal than promise a result we cannot reach.

Campaigns, creative & reporting

Which platforms do you manage?

Google Ads (Search, Performance Max, Shopping, Display and YouTube) and Facebook / Meta Ads (Facebook, Instagram, Messenger and Audience Network), including the conversion tracking that feeds them. We focus on two platforms on purpose — depth beats spread when the budget is yours.

Who owns the ad accounts, pixels and creative?

You do — always. Accounts are built in your own Google Ads and Meta Business Manager, your payment method is attached to them, and every headline, image and landing page we produce is yours to keep. If we part company, nothing is held hostage; we hand over access and a final written summary of the structure.

Do you write the ads and design the creative?

Yes. Copywriting, static and motion creative, and landing page recommendations are included in every management package, matched to the volumes stated on the service page. If you have a brand guide or existing assets, we work inside them; if you have nothing, we start from your customer research.

What does the reporting include, and how often do I get it?

You get a live dashboard from day one, a written report within five business days of each month end, and a 30-minute review call every month. Each report covers spend, impressions, clicks, conversions, cost per acquisition, return on ad spend and revenue attribution — plus a plain-English note on what we changed, what we learned and what we will test next.

Working together

How does the process work from enquiry to live campaigns?

Submit a request, a consultant confirms scope within one business day, payment is completed by bank transfer, then we run the account audit, build the strategy and launch. Full timing and what we need from you is on the Onboarding Process page.

Can I pause or stop the service?

Yes. There are no long-term contracts: give 30 days' written notice and you can pause or end the engagement at any point. Media already spent on the platforms is not refundable, and unused management days are pro-rated. Details are on our Service Guarantee page.

What service levels should I expect day to day?

Written response within one business day, campaign monitoring every business day, structured optimisation passes on a set cadence and emergency spend escalation the same day. The full commitments are published in our Service Level Agreement.

Do you work with my industry?

We work with e-commerce, local services, B2B, SaaS and professional practices. Some categories carry platform restrictions — health outcomes, financial products, political advertising, gambling — and a few we simply do not take. Email hello@silicon-valleys.com with your website and we will tell you within one business day whether we are the right fit.

Still have a question? Contact us — or book a free 30-minute strategy call.